955win Privacy Policy
Your Data, Our Responsibility

955win ("we", "us", "our") is the operator of the online casino and sports betting platform accessible at 955win.net, including all sub-domains, mobile interfaces, and associated digital services. 955win operates under an international gaming license and serves players located in Pakistan and other permitted jurisdictions worldwide.

For the purposes of this Privacy Policy, 955win acts as the data controller in respect of personal data collected from users of the platform. This means we are responsible for determining the purposes and means by which your personal data is processed.

This Privacy Policy applies to all personal data collected via the 955win website, mobile platform, live chat support system, email communications, promotional campaigns, and any other channel through which you interact with 955win. By registering an account or using any 955win service, you acknowledge that you have read and understood this Privacy Policy.

955win collects personal data through several channels and for distinct operational purposes. The categories of data we collect are set out below.

955win uses personal data collected from Pakistani players and all other users strictly for the following purposes. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected.

• Account Management: To create, verify, maintain, and administer your 955win account, including processing login sessions, managing your balance, and communicating account-related notifications;
• Identity & Age Verification (KYC): To confirm that you are who you say you are and that you meet the minimum age requirement of 21 years, in compliance with our gaming license obligations;
• Payment Processing: To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK, and to maintain accurate financial records of all transactions in your account;
• Platform Delivery: To provide you with access to all games, sports betting markets, live dealer tables, and other platform features;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, prohibited conduct, money laundering, and other illegal or unauthorised activities;
• Responsible Gaming: To monitor gaming patterns, enforce self-exclusion and deposit limits, send responsible gaming reminders, and flag accounts that may require intervention;
• Customer Support: To respond to your queries, resolve complaints, and maintain records of support interactions;
• Legal & Regulatory Compliance: To meet our obligations under applicable gaming regulations, anti-money laundering (AML) requirements, and any lawful requests from regulatory or law enforcement authorities;
• Marketing & Promotions: To send you promotional communications, bonus offers, and platform updates — only where you have given explicit consent or where we have a legitimate interest, and subject to your right to opt out at any time;
• Platform Improvement: To analyse usage data in aggregate form to improve platform performance, user experience, and game offerings.

Every data processing activity carried out by 955win rests on one or more of the following recognised legal bases:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you as a registered 955win player — including account administration, payment processing, and game delivery;
• Legal Obligation: Processing necessary for compliance with applicable laws, including KYC/AML requirements, gaming license conditions, and responses to lawful regulatory or law enforcement requests;
• Legitimate Interests: Processing that serves 955win's legitimate business interests (fraud prevention, platform security, responsible gaming monitoring) where those interests are not overridden by your data protection rights;
• Consent: Processing based on your explicit, freely given consent — primarily for marketing communications. You may withdraw consent at any time without penalty by contacting 955win support.

955win shares personal data only in the following limited and controlled circumstances:

• Payment Processors: Financial data is shared with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment providers strictly to process deposit and withdrawal transactions you initiate. Each provider processes data under their own privacy policy and applicable financial regulations;
• Game Software Providers: Certain usage data (such as session tokens and bet amounts) is passed to third-party game developers to deliver their certified RNG games. Game providers do not receive your identity or financial data;
• KYC & Fraud Verification Services: Identity documents and verification data may be shared with certified KYC service providers to complete the identity verification process required by our gaming license;
• Regulatory & Law Enforcement Authorities: We will disclose personal data to competent authorities where required by law, regulation, court order, or in response to a legitimate legal request, even without prior notice to you where legally mandated;
• Responsible Gaming Partners: In cases of severe problem gambling identified through our monitoring systems, anonymised or pseudonymised data may be shared with responsible gaming support bodies;
• Business Transfers: In the event of a merger, acquisition, or sale of the 955win platform, your personal data may be transferred to the successor entity, subject to the same privacy protections as described in this policy.

All third parties with whom 955win shares personal data are required to maintain appropriate security standards and to process your data only for the purposes for which it was shared, in accordance with contractual data processing agreements.

955win uses cookies and similar tracking technologies to ensure the platform functions correctly, to personalise your experience, and to analyse platform performance. A cookie is a small text file stored on your device when you visit a website.

You can manage your cookie preferences through your browser settings or through the 955win cookie preference centre accessible from the platform footer. Disabling non-essential cookies will not affect your ability to play games or access your account balance.

955win retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with 955win, plus a minimum of 5 years following account closure, to meet anti-money laundering regulatory requirements;
• KYC Documents: Retained for a minimum of 5 years following account closure or the date of the last transaction, as required under applicable financial crime regulations;
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction;
• Support Communications: Retained for 2 years from the date of the interaction, unless longer retention is required due to an unresolved dispute or legal matter;
• Marketing Consent Records: Retained for the duration of your marketing opt-in, plus 1 year after opt-out, to demonstrate compliance;
• Technical / Log Data: Typically retained for 12 months on a rolling basis for security and fraud detection purposes.

Upon expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised. Anonymised aggregate data derived from your usage may be retained indefinitely for platform analytics, as it can no longer be associated with any individual.

955win implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, alteration, or destruction.

• Transport Layer Security: All data transmitted between your device and the 955win platform is encrypted using TLS 1.3 with 256-bit AES encryption;
• Data at Rest: Personal data stored in 955win databases is encrypted at rest using industry-standard encryption protocols;
• Access Controls: Access to personal data is restricted to authorised 955win personnel on a strict need-to-know basis. All staff with access to personal data are bound by confidentiality obligations;
• Two-Factor Authentication: Administrative access to systems holding personal data requires multi-factor authentication;
• Regular Security Audits: The platform and its underlying infrastructure are subject to regular independent security assessments and penetration testing;
• Incident Response: 955win maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights, we will notify you and relevant authorities within the timeframes required by applicable regulations.

As a 955win user, you have the following rights in relation to your personal data. You may exercise any of these rights by contacting the 955win support team via live chat or email at the address in Section 13.

We will respond to all verified data rights requests within 30 calendar days of receipt. Where requests are complex or numerous, we may extend this period by a further 30 days, with prior notice. We will not charge a fee for exercising any of the above rights unless requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

Parents and guardians are responsible for ensuring that minors in their household cannot access the 955win platform. We recommend using parental control software and ensuring that mobile devices and computers used by minors do not have 955win account credentials stored or accessible.

If you have reason to believe that a minor has created an account on 955win, please contact our support team immediately via live chat. We will treat all such reports with urgency and confidentiality.

As an internationally licensed platform, 955win operates infrastructure and engages service providers that may be located in countries outside Pakistan. This means that your personal data may be transferred to and stored in countries that have different data protection laws to those in Pakistan.

Where we transfer personal data internationally, we ensure that appropriate safeguards are in place to protect your information. These safeguards include:

• Contractual clauses between 955win and third-party service providers requiring equivalent data protection standards;
• Transfer only to service providers in jurisdictions that provide an adequate level of data protection, or who have committed to maintaining equivalent safeguards;
• Regular review of the data protection practices of all third-party partners who may receive personal data from 955win Pakistani players.

By using the 955win platform, you acknowledge and consent to the transfer of your personal data to servers and service providers located outside Pakistan where necessary to deliver the platform services described in these Terms.

955win reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. Where changes are material — meaning they affect how we process your data in a significant way — we will notify you via your registered email address or via a prominent notice on the 955win platform prior to the changes taking effect.

Minor updates that do not materially affect your rights will be reflected in the updated policy document with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed of how your data is being protected.

Your continued use of the 955win platform following notification of material changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised terms, you must discontinue use of the platform and may request account closure in accordance with our Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 955win processes your personal data, please contact our Data Protection team using the details below. All privacy-related communications are handled with strict confidentiality.

If you are unsatisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or the dispute resolution body designated under 955win's gaming license. Details of the applicable escalation body will be provided upon request via our support team.

LAST UPDATED: 1 JANUARY 2026 | VERSION: PP-2026.1 | APPLIES TO ALL 955WIN USERS